terms & conditions

Article 1. Applicability

1.1 all offers, orders and agreements of sugar15 these general conditions apply.

1.2 accepting an offer or placing an order implies that the applicability of these conditions.

1.3 the provisions in these conditions may be waived only in writing, in which case the remaining provisions remain in force.
1.4 all rights and claims, as in these conditions and any further agreements for sugar15 are stipulated, are also stipulated for by sugar15 intermediaries and other third parties.


Article 2. Offers/agreements

2.1 all offers are without engagement and sugar15  expressly reserves the right to change prices, especially when under (legal) regulations.


2.2 an agreement is only after acceptance of your order by sugar15. sugar15 is entitled to refuse orders or certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, sugar15 will inform you within five (5) working days.

Article 3. Prices and payments

3.1 the mentioned prices for the offered products are in Euro, including VAT and excluding shipping costs, unless otherwise stated or agreed in writing.

3.2 payment must be made without discount or compensation. Payment can be made by iDEAL telebanking, creditcard or Paypal. When paying by bank or giro date of payment is the date of crediting the giro respectively bank account of sugar15.

3.3 when exceeding the term of payment can sugar15 determine if the order is cancelled.

3.4 If the prices for the offered products increases in the period between the order and the execution thereof, you are entitled to cancel the order or dissolve the agreement within five (5) days after notice of the price increase by sugar15.

Article 4. Delivery

4.1 delivery times indicated by sugar15; for items that are in stock: 5 working days within the Netherlands, 10 working days for the rest of the world. For items that are not in stock sugar15 will inform you in a timely manner and allow you to terminate the agreement or agree on a new delivery time with sugar15. At dissolution of the agreement sums already paid will be refunded within 14 days.

4.2 the delivery of the products will take place at the place and time at which the products are ready for shipment to you.

Article 5. Retention of title

5.1 the ownership of delivered products will proceed, if you have paid what you owe on the basis of any agreement to sugar15. The risk in respect of the delivery of the product proceeds at the moment of shipping. 

Article 6. Intellectual and industrial property rights

6.1 All intellectual and industrial property rights attached to the products delivered by sugar15 should be respected fully and unconditionally.

6.2 sugar15 does not guarantee that the delivered products do not infringe any (unwritten) intellectual and/or industrial property right of third parties.

Article 7. Returns/right of return

7.1 you have the obligation to examine whether the products meet the agreement. If this is not the case, you should inform sugar15 as soon as possible and in any event within seven (7) days (weekends included), at least after observation is reasonably possible, in writing/email and sufficient detail.

7.2 if it is demonstrated that the products do not meet the agreement, sugar15 chooses the appropriate products to replace them with if new products are in stock.

7.3 If any reason you do not wish to purchase the product you received, you have the right to return the product within fourteen (14) days after delivery to sugar15. The following conditions apply: the article should not be used and must be returned undamaged and complete in its original packaging. The costs for return shipments are at your expense.

Article 8. Orders/communication

8.1 for misunderstandings, delays or incomplete orders and notices as a result of the use of Internet or any other communication between you and sugar15 or between sugar15 and third parties, as far as pertaining to the relationship between you and sugar15, sugar15 will not be responsible in case of intent or gross negligence on the part of sugar15. 

Article 9. Force majeure

9.1 without prejudice to the other rights due to sugar15 in the event of force majeure, has the right to suspend the execution of your order or to dissolve the agreement without judicial intervention, by you to communicate this in writing and without sugar15 being held to any compensation, unless in the circumstances to standards of reasonableness and fairness would be unacceptable. 

9.2 force majeure means any shortcoming which can be attributed not to sugar15, because it is not due to her fault and not under the law, legal act or generally accepted for her account.


Article 10. Miscellaneous

10.1 if you confirm to sugar15 in writing an address, sugar15 is entitled to use that address to send all orders, unless you inform sugar15 in writing of another address to which your orders are to be sent.

10.2 if sugar15 allows during any period of time deviations from these conditions, this shall not affect its right to demand immediate and strict compliance with these conditions. You can never assert any right by virtue of the fact that sugar15 applies these conditions smoothly.

10.3 if one or more of the provisions of these terms and conditions or any other agreement with sugar15 is in conflict with any applicable legal provision, the relevant provision will lapse and will be replaced by a sugar15 established new comparable provision.

10.4 Sugar15 is allowed to use third parties for any order.


Article 11. Applicable law and competent court

11.1 all rights, obligations, offers, orders and agreements to which these conditions apply, as well as to those conditions, is exclusively Dutch law is applicable.

11.2 All disputes between parties will be submitted to the competent court in Netherlands.

Article 12. Copyright/Copyright

12.1 On all images or parts of images available on this website. without the express permission of the author is multiplication of print or complete text parts of downloaded documents files/photographs on the basis of copyright law strictly prohibited.