shipping & returns

SHIPPING
The shipping costs within the Netherlands are by letterbox parcel. We will send you the package as soon as possible.
- Within the Netherlands and Belgium: delivery within 3 working days 
- Rest of Europe: delivery within 5 working days
- Rest of the world: delivery within 5 to 10 working days 

SHIPPING COSTS
- Shipping within the Netherlands:  €3,95 per order for a letterbox parcel
- Shipping to rest of Europe and the rest of the world: €6,25 per order.

Shipment outside EU might be subject to import or customs duties. As a customer you are responsible for these costs. Please contact the customs of your country to check the appropriate rates.
Dutch VAT (21%) is deducted from the purchase price when you order from a non-EU country.

DELAY
If the product you have ordered cannot be delivered in time, we will contact you within 3 days.
If an article you have ordered cannot be delivered because we are out of stock, we will contact you within 3 days and we will refund your money.


RETURNS
You can return your order within 14 days after delivery. After 14 days it is not possible to return the products and the purchase is final. You can register your return at our website and return your purchase under the following conditions:
- The article is in the original packing
- The risk of the return shipment and the costs of the return are for the customer. We advise our customers to return the package by signed shipment.
- we will not accept shipments with inadequate stamps
If we have correctly received your returns we will refund the purchase amount within 14 days.